Bellerage Alinga

VTB introduced automated passport processing technology

VTB introduced automated passport processing technology

The Automated Passport Processing Project, which is based on the ABBYY FlexiCapture platform, allows recognizing and filling in client data in the bank accounting systems. The average customer service time has been reduced by 1.5 minutes. Due to artificial intelligence, the system learns to extract data from various document types, which allows to rapidly configure templates for new ones.

This way VTB can automate other most common document types processing. That will allow avoiding manual input errors, optimizing bank processes and increasing client loyalty, due to the quality improvement and service speed up. Similar automated passport processing technology has already been implemented by such banks as Tinkoff, SKB and Otkritie.